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Client Services Manager QMHA

Queen Mother Hospital

Location:  Hawkshead (nr Potters Bar, Herts)
Salary:  Competitive Salary
Permanent / Full Time
Closing Date:  23.59 hours GMT on Sunday 13 December 2020
Interview Date:  Monday 21 December 2020
Reference:  CSS-0250-20


We are looking for an enthusiastic, dedicated Client Services Manager to join the Queen Mother Hospital for Animals (QMHA)'s team. The QMHA is the UK's largest small animal veterinary teaching hospital. 


The Client Services Manager is responsible for delivery of a first-class customer service to both hospital clients and referring veterinary surgeons, having overall responsibility and line management of the ‘front of house’ Reception, Accounts and Out of Hours teams. 


Reporting to the Operations Director, you will analyse client feedback and identify how operational client services can be improved, as well as working closely with the Client Liaison Manager to improve communications and carry out client complaint investigation and management. The Client Services Manager forms a vital link between Client Service teams and the hospital clinical teams. 


To fulfil this role you should have former experience having worked in a similar job role and have excellent interpersonal and organisational skills together with a high degree of computer literacy.


Further details:    Job Description     Person Specification     Conditions of Employment    
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The RVC values diversity and is committed to the equality of opportunity. Balancing both the needs of the business with those of our staff, we will consider applications to work on a flexible basis where possible.



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