In this hands-on role, you will work closely with the IT Resources Manager, colleagues across the IT department, and the Business Information Unit (BIU) to provide outstanding 1st and 2nd line support to students and staff. Based primarily at our Hawkshead campus, you will also occasionally travel to our Camden campus to support and maintain over 2,000 University-managed Windows systems.

Your responsibilities will include leading and motivating the Helpdesk team, diagnosing, and resolving technical issues across a wide range of hardware, software, and operating systems - including audio-visual equipment. You will also offer guidance and support to students with their personal devices, making every day varied and rewarding.

Success in this role depends on your ability to troubleshoot efficiently, communicate effectively, and collaborate across teams and departments. You will be key to delivering user-focused, reliable IT services that support the College’s broader strategic goals.

We are seeking someone with strong communication skills and proven experience working with both hardware and software in a complex, user-focused environment. Experience in higher education is highly desirable, along with a solid background in troubleshooting, technical problem-solving, and analytical thinking. You should also be confident working with both technical and non-technical colleagues to ensure seamless support across the institution.

We are currently the QS number 1 ranked veterinary school in the world and a great not-for-profit organisation to work for. The College’s total reward package includes a competitive salary, a generous Pension Scheme and annual leave entitlement, and free sports/gym facilities, with campuses in Camden and leafy Hertfordshire. 

Normal working hours per week will be 35 per week, Monday to Friday, 9am–5pm. This may vary from time to time in consultation with your line manager.

We offer a generous reward package and benefits including:

•    Competitive and attractive pension package

•    Generous 30 days annual leave (plus bank holidays and concessionary days)

•    A range of family friendly policies, including adoption, maternity and paternity pay and leave

•    On site café and restaurant

•    Free membership to gym facilities at Camden and the Sports and Wellbeing Centre located on site at Hawkshead (gym, badminton, climbing wall, Zumba, yoga, and Pilates classes included)

•    Cycle to work scheme

Prospective applicants are encouraged to contact Chloe Barr, IT Resources Manager at cbarr@rvc.ac.uk

Closing Date: 21 Aug 2026

Reporting Unit: IT

Salary: £40,528 to £51,470 Per Annum Including London Weighting
Permanent / Full Time