You will have a background in a client facing role, with excellent administration skills (including Microsoft programmes and CRM systems experience), have a keen eye for detail and have  reception and accounts experience, to include some of the following tasks greeting clients, handling and processing required client and patient information, identify discrepancies and be able to resolve them quickly and efficiently, processing card/cash payments, and liaising internally with colleagues inclusive of clinical and non-clinical teams and other departments.

You will have superb communication and organisational skills. You will be conscientious and diligent in your work with a professional outlook. You will be confident to discuss sensitive topics and show empathy towards clients. 

Normal working hours will be 21 hours per week working Monday to Wednesday, covering between the hours of 8:00am-6:00pm, weekend cover as and when required in consultation with your line manager.

We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• A range of family friendly policies, including adoption, maternity and paternity pay and leave
• On site café and restaurant 
• Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga, and Pilates classes included)
• Cycle to work scheme
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus 

 Prospective applicants are encouraged to contact Sue Brown –Customer Care Team Leader on 01707 666399 or email: smbrown@rvc.ac.uk if they have any questions regarding this vacancy.

Closing Date: 03 May 2026

Reporting Unit: Administrative

Salary: £29,329 to £31,930 Pro Rata Per Annum Including London Weighting
Fixed Term / Part Time

This is a vital front-facing role that requires a high level of professionalism, empathy, and organisational skill. You will be the first point of contact for our clients and play an essential role in delivering exceptional service and support throughout their journey with us.

Key Responsibilities:

• Greeting clients and providing a warm, welcoming experience
• Handling and accurately processing client and patient information
• Identifying and resolving discrepancies quickly and efficiently
• Dealing with incoming calls and emails 
• Processing card and cash payments
• Processing and sending invoices in a timely and accurate manner
• Processing and sending insurance claims in a timely and accurate manner
• Liaising with clinical, non-clinical, and other internal departments

What We’re Looking For:

• Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
• Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems
• Exceptional attention to detail and accuracy
• Experience in basic accounts processes
• Experience handling insurance claims is highly desirable
• Superb communication and interpersonal skills
• Confidence in discussing sensitive topics with empathy and discretion
• Highly organised, conscientious, and diligent in your work

This is an exciting opportunity to become part of a collaborative and compassionate team, where your skills and contribution will be valued every day.

Normal working hours will be 35 hours per week working Monday to Friday, covering between the hours of 7.30am to 6.00pm, weekend cover as and when required in consultation with your line manager.

We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• Generous 30 days annual leave (plus bank holidays + concessionary days)
• Access to free in-house CPD and funded external CPD
• A range of family friendly policies, including adoption, maternity and paternity pay and leave
• On site café and restaurant 
• Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
• Cycle to work scheme
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus

Prospective applicants are encouraged to contact Michelle Bhogal –Client Services Manager on: 01707 669354 or email: mbhogal@rvc.ac.uk if you have any questions regarding this vacancy.

Closing Date: 31 May 2026

Reporting Unit: Administrative

Salary: £29,329 to £31,930 Per Annum Including London Weighting
Permanent / Full Time