Client Services Co-Ordinator Claims (CSS-0297-26)

Thu, 22 Oct 2026 00:00:00 GMT

We have an exciting and rare opportunity for an experienced and proactive Client Services Co-Ordinator to join our Claims Team in our busy veterinary hospital.

In this role, you will be responsible for processing insurance claims accurately and efficiently, ensuring clients receive clear, timely communication and compassionate support throughout their claims journey. You will also assist our client-facing team, acting as a key point of contact for clients during patient admission and discharge.

This role requires a high level of professionalism, empathy, and organisational skill. You will play a vital part in delivering exceptional customer service and client support throughout their journey with us.

Key Responsibilities:

Process claims efficiently within agreed service levels
Review veterinary invoices, clinical notes, and medical histories.
Handling and accurately processing client and patient information
Identifying and resolving discrepancies promptly and efficiently
Manage incoming calls and emails
Process card and cash payments

Liaise with vets, colleagues, and external Insurance companies for additional information when required.

What We’re Looking For:

Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems
Excellent attention to detail and a high level of accuracy
Previous experience in insurance claims handling (desirable)
Superb communication and interpersonal skills
Confidence in discussing sensitive topics with empathy and discretion
Highly organised, conscientious, and diligent in your work
Ability to manage a high workload and prioritise effectively.

This is an exciting opportunity to become part of a busy collaborative and compassionate team, where your skills and contribution will be valued every day.

Normal working hours will be 35 hours per week working Monday to Friday, covering between the hours of 7.30am to 6.00pm, weekend cover as and when required in consultation with your line manager.

We offer a generous reward package and benefits including:

Competitive and attractive pension package
A range of family friendly policies, including adoption, maternity and paternity pay and leave
On site café and restaurant
Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
Cycle to work scheme
Free mini-bus service to and from Potters Bar station and Hawkshead Campus

Prospective applicants are encouraged to contact Gemma Casali – Customer Care Team Leader (Claims) on: 01707 666399 or email: gcasali@rvc.ac.uk if they have any questions regarding this vacancy.

Please note: We are unable to offer visa sponsorship for this position, and applicants must have the existing right to work in the UK

Closing Date: 20 Nov 2026

Reporting Unit: Administrative

Salary: £29,915 to £32,568 Per Annum Including London Weighting
Permanent / Full Time

Client Services Co-ordinator OOH (CSS-0209-26-A)

Mon, 28 Sep 2026 00:00:00 GMT

We are looking for a client services coordinator to join our friendly Out of Hours team at the Royal Veterinary College, working approximately a 19-hour week on a rolling three-week rota, within our opening hours of 6pm until Midnight Mon to Fri and two in three weekends covering shift patterns between the hours of 8am until Midnight. The role is to work within the Queen Mother Hospital for Animals and provide, as part of a team, a first-class customer focused service for hospital clients, referring veterinary surgeons and visitors, forming a vital link between these groups and the hospital clinical staff during emotive times. The Out of Hours team is critical for continued support for the seamless running of the 24/7 service for the continuity of administration for the accounts and reception teams.

This role offers an excellent opportunity to use and develop your skills in all aspects of our busy Front of House, delivering the best level of comprehensive care and customer service to our patients, clients and the veterinary community. You will work alongside RVC clinical teams and students, to provide a friendly and professional customer focused service.

The successful applicant will be passionate about providing a high level of customer service, sharing knowledge with colleagues and students and have experience of reception work in a busy client focused environment and an enthusiastic and personable approach to client and patient care. CPD is both encouraged and funded.

Full training will be given for this unique role.

We offer a generous reward package and benefits including:

Competitive and attractive pension package
A range of family friendly policies, including adoption, maternity and paternity pay and leave
On site café and restaurant
Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
Cycle to work scheme
Free mini-bus service to and from Potters Bar station and Hawkshead Campus

To discuss the role further please contact Kerry Hayes on 01707 669865 or kehayes@rvc.ac.uk

Please note: We are unable to offer visa sponsorship for this position, and applicants must have the existing right to work in the UK.

Closing Date: 01 Nov 2026

Reporting Unit: Administrative

Salary: £29,329 to £31,930 Pro Rata Per Annum Including London Weighting
Permanent / Part Time

Jobs at the RVC | Administrative

Client Services Co-Ordinator Claims (CSS-0297-26)

Client Services Co-ordinator OOH (CSS-0209-26-A)