This is a vital front-facing role that requires a high level of professionalism, empathy, and organisational skill. You will be the first point of contact for our clients and play an essential role in delivering exceptional service and support throughout their journey with us.

Key Responsibilities:

• Greeting clients and providing a warm, welcoming experience
• Handling and accurately processing client and patient information
• Identifying and resolving discrepancies quickly and efficiently
• Dealing with incoming calls and emails 
• Processing card and cash payments
• Ensuring consents completed, relevant deposits/ insurance documents taken as time of patient admission
• Closing patient files, ensuring payment taken at time of discharge 
• Processing and sending insurance claims in a timely and accurate manner
• Liaising with clinical, non-clinical, and other internal departments

What We’re Looking For:

• Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
• Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems
• Exceptional attention to detail and accuracy
• Experience in basic accounts processes
• Experience handling insurance claims is highly desirable
• Superb communication and interpersonal skills
• Confidence in discussing sensitive topics with empathy and discretion
• Highly organised, conscientious, and diligent in your work

This is an exciting opportunity to become part of a collaborative and compassionate team, where your skills and contribution will be valued every day.

Normal working hours will be 14 hours per week working Thursday and Friday, covering between the hours of 8.30am to 6.00pm, weekend cover as and when required in consultation with your line manager.

We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• A range of family friendly policies, including adoption, maternity and paternity pay and leave
• On site café and restaurant 
• Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
• Cycle to work scheme
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus 

 Prospective applicants are encouraged to contact Michelle Bhogal –Team Leader on: 01707 669354 or email: mbhogal@rvc.ac.uk if they have any questions regarding this vacancy.

Closing Date: 07 Sep 2026

Reporting Unit: Administrative

Salary: £29,329 to £31,930 Pro Rata Per Annum Including London Weighting
Permanent / Part Time

Our multi-disciplinary hospital accepts a range of referral and first opinion cases. In addition to state-of-the-art facilities, we are the only recognised Level 1 Trauma Center in Europe with extensive in-house laboratory capabilities and the support of our on-site transfusion service allowing us to provide the highest level of care to critically ill patients. As part of our Emergency and Critical Care team you will be working alongside our friendly and experienced RVNs, Patient Care Assistants, students, residents, clinicians and interns to care for patients during their stay. 

You will supported throughout by our talented and experienced nursing team to ensure you progress through your training period and that you continue to feel confident and valued in the team. This is the perfect environment for those wishing to develop their career as an ECC nurse, with exciting opportunities available. 

This is a part-time post, working 9 shifts a month equivalent to 23 hours per week, a mixture of day and night shifts. 

Your rota will likely be 3 blocks of 3 shifts (12.5hrs) over the course of the month (weekends are 1:4 and will be nights, remaining shifts will be days).

Referral nursing experience is not required as full specialist training and support will be provided.

We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• Generous 30 days annual leave (plus bank holidays/concessionary days)
• Access to free in-house CPD and funded external CPD
• A range of family friendly policies, including adoption, maternity and paternity pay and leave
• On site café and restaurant 
• Free membership to the newly built Fitness and Wellbeing Centre located on site (including gym, badminton, climbing wall, zumba, yoga, pilates and other classes)
• Cycle to work scheme
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus

For informal enquiries regarding this position, or to arrange a visit, please contact: Rosie Wignall, Senior ECC RVN (rwignall@rvc.ac.uk) or Betsy Malamah-Thomas, Clinical Support Manager (bmalamahthomas@rvc.ac.uk).

Closing Date: 30 Aug 2026

Reporting Unit: Vet Nurse

Salary: £32,829 to £38,811 Pro Rata Per Annum Including London Weighting and Nursing Allowance (Approx. £24,263.91 to £28,685.21 Per Annum Including London Weighting and Nursing Allowance)
Permanent / Part Time