This is a vital front-facing role that requires a high level of professionalism, empathy, and organisational skill. You will be the first point of contact for our clients and play an essential role in delivering exceptional service and support throughout their journey with us.

Key Responsibilities:

• Greeting clients and providing a warm, welcoming experience
• Handling and accurately processing client and patient information
• Identifying and resolving discrepancies quickly and efficiently
• Dealing with incoming calls and emails 
• Processing card and cash payments
• Ensuring consents completed, relevant deposits/ insurance documents taken as time of patient admission
• Closing patient files, ensuring payment taken at time of discharge 
• Processing and sending insurance claims in a timely and accurate manner
• Liaising with clinical, non-clinical, and other internal departments

What We’re Looking For:

• Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
• Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems
• Exceptional attention to detail and accuracy
• Experience in basic accounts processes
• Experience handling insurance claims is highly desirable
• Superb communication and interpersonal skills
• Confidence in discussing sensitive topics with empathy and discretion
• Highly organised, conscientious, and diligent in your work

This is an exciting opportunity to become part of a collaborative and compassionate team, where your skills and contribution will be valued every day.

Normal working hours will be 14 hours per week working Thursday and Friday, covering between the hours of 8.30am to 6.00pm, weekend cover as and when required in consultation with your line manager.

We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• A range of family friendly policies, including adoption, maternity and paternity pay and leave
• On site café and restaurant 
• Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
• Cycle to work scheme
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus 

 Prospective applicants are encouraged to contact Michelle Bhogal –Team Leader on: 01707 669354 or email: mbhogal@rvc.ac.uk if they have any questions regarding this vacancy.

Closing Date: 07 Sep 2026

Reporting Unit: Administrative

Salary: £29,329 to £31,930 Pro Rata Per Annum Including London Weighting
Permanent / Part Time

Our multi-disciplinary hospital accepts a range of referral and first opinion cases. In addition to state-of-the-art facilities, we are the only recognised Level 1 Trauma Center in Europe with extensive in-house laboratory capabilities and the support of our on-site transfusion service allowing us to provide the highest level of care to critically ill patients. As part of our Emergency and Critical Care team you will be working alongside our friendly and experienced RVNs, Patient Care Assistants, students, residents, clinicians and interns to care for patients during their stay. 

You will supported throughout by our talented and experienced nursing team to ensure you progress through your training period and that you continue to feel confident and valued in the team. This is the perfect environment for those wishing to develop their career as an ECC nurse, with exciting opportunities available. 

This is a part-time post, working 9 shifts a month equivalent to 23 hours per week, a mixture of day and night shifts. 

Your rota will likely be 3 blocks of 3 shifts (12.5hrs) over the course of the month (weekends are 1:4 and will be nights, remaining shifts will be days).

Referral nursing experience is not required as full specialist training and support will be provided.

We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• Generous 30 days annual leave (plus bank holidays/concessionary days)
• Access to free in-house CPD and funded external CPD
• A range of family friendly policies, including adoption, maternity and paternity pay and leave
• On site café and restaurant 
• Free membership to the newly built Fitness and Wellbeing Centre located on site (including gym, badminton, climbing wall, zumba, yoga, pilates and other classes)
• Cycle to work scheme
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus

For informal enquiries regarding this position, or to arrange a visit, please contact: Rosie Wignall, Senior ECC RVN (rwignall@rvc.ac.uk) or Betsy Malamah-Thomas, Clinical Support Manager (bmalamahthomas@rvc.ac.uk).

Closing Date: 30 Aug 2026

Reporting Unit: Vet Nurse

Salary: £32,829 to £38,811 Pro Rata Per Annum Including London Weighting and Nursing Allowance (Approx. £24,263.91 to £28,685.21 Per Annum Including London Weighting and Nursing Allowance)
Permanent / Part Time

 As a theatre RVN you will work closely with our clinicians, residents, anaesthesia team, theatre assistants, sterilising technicians and students to provide a high standard of care for our patients. You will act as a circulating nurse to include managing surgical kit requirements, peri-operative imaging, record keeping and scrubbing into surgery to assist when required. You will also be involved in teaching and assessing veterinary students in theatre related skills. This role offers an excellent opportunity to advance your clinical skills in addition to developing your teaching skills in a supportive environment.

The successful candidate will have strong experience of working in a hospital or referral setting. You will be required to supervise and train both veterinary and veterinary nursing students so experience of being a Clinical Supervisor would be advantageous.

This is a full time position working 35 hours per week with a share of weekends and some on-call duties. Weekends are Saturday and Sunday on-call only, with protected time back in lieu the following week. Part time working hours would be considered, please get in contact to discuss this further.

• Competitive and attractive pension package
• Generous 30 days annual leave (plus bank holidays and concessionary days)
• Access to free in-house CPD and funded external CPD
• On site café and restaurant 
• Free membership to the Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
• Cycle to work scheme
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus
• A range of family friendly policies, including adoption, maternity and paternity pay and leave

For informal enquiries regarding this position, or to arrange a visit, please contact Jessica Gilby, Head Theatre RVN on jgilby@rvc.ac.uk 

Closing Date: 12 Aug 2026

Reporting Unit: Vet Nurse

Salary: £32,829 to £38,811 Per Annum Including London Weighting and Nursing Allowance
Permanent / Full Time

As part of the team, you will be a clinical cleaner working alongside our friendly and experienced Registered Veterinary Nurses, Patient Care Assistants, Veterinary Surgeons, Residents, Interns and Students. You will be a supportive and compassionate team player, with excellent organisational and record keeping abilities. 

Duties will include:

• Daily decontamination of clinical areas (high level clinical cleaning)
• Stock rotation and supply to all hospital areas. 
• Assisting teams with the transportation of infectious patients throughout the hospital maintaining infection control protocols 
• Supporting compliance and training of infection prevention and control standards within clinical areas

 We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• Generous 30 days annual leave (plus bank holidays + concessionary days)
• Access to free in-house CPD and funded external CPD.
• A range of family friendly policies, including adoption, maternity and paternity pay and leave.
• On site café and restaurant 
• Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga, and Pilates classes included)
• Cycle to work scheme.
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus 
   
  For informal enquiries regarding this position or requests to visit before applying, please contact Gemma Cooper, Infection Control Manager at gecooper@rvc.ac.uk

Closing Date: 25 Aug 2026

Reporting Unit: Animal Care

Salary: £26,692 to £27,291 Per Annum Including London Weighting
Permanent / Full Time

Please note that this role is for a 1 year Fixed-Term Contract

In this role, you will be responsible for processing insurance claims accurately and efficiently, ensuring clients receive clear, timely communication and compassionate support throughout their claims journey. You will also assist our client-facing team, acting as a key point of contact for clients during patient admission and discharge.

This role requires a high level of professionalism, empathy, and organisational skill. You will play a vital part in delivering exceptional customer service and client support throughout their journey with us.

Key Responsibilities:

• Process claims efficiently within agreed service levels
• Review veterinary invoices, clinical notes, and medical histories.
• Handling and accurately processing client and patient information
• Identifying and resolving discrepancies promptly and efficiently
• Manage incoming calls and emails 
• Process card and cash payments
• Liaise with vets, colleagues, and external Insurance companies for additional information when required.

 What We are Looking For:

• Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
• Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems
• Excellent attention to detail and a high level of accuracy
• Previous experience in insurance claims handling (desirable)
• Superb communication and interpersonal skills
• Confidence in discussing sensitive topics with empathy and discretion
• Highly organised, conscientious, and diligent in your work
• Ability to manage a high workload and prioritise effectively.

This is an exciting opportunity to become part of a busy collaborative and compassionate team, where your skills and contribution will be valued every day.

Normal working hours will be 35 hours per week working Monday to Friday, covering between the hours of 7.30am to 6.00pm, weekend cover as and when required in consultation with your line manager.

We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• A range of family friendly policies, including adoption, maternity and paternity pay and leave
• On site café and restaurant 
• Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
• Cycle to work scheme
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus

 Prospective applicants are encouraged to contact Gemma Casali –Customer Care Team Leader (Claims) on: 01707 669862   or email: gcasli@rvc.ac.uk if they have any questions regarding this vacancy.

Closing Date: 31 Aug 2026

Reporting Unit: Administrative

Salary: £29,329 to £31,930 Per Annum Including London Weighting
Fixed Term / Full Time

In this hands-on role, you will work closely with the IT Resources Manager, colleagues across the IT department, and the Business Information Unit (BIU) to provide outstanding 1st and 2nd line support to students and staff. Based primarily at our Hawkshead campus, you will also occasionally travel to our Camden campus to support and maintain over 2,000 University-managed Windows systems.

Your responsibilities will include leading and motivating the Helpdesk team, diagnosing, and resolving technical issues across a wide range of hardware, software, and operating systems - including audio-visual equipment. You will also offer guidance and support to students with their personal devices, making every day varied and rewarding.

Success in this role depends on your ability to troubleshoot efficiently, communicate effectively, and collaborate across teams and departments. You will be key to delivering user-focused, reliable IT services that support the College’s broader strategic goals.

We are seeking someone with strong communication skills and proven experience working with both hardware and software in a complex, user-focused environment. Experience in higher education is highly desirable, along with a solid background in troubleshooting, technical problem-solving, and analytical thinking. You should also be confident working with both technical and non-technical colleagues to ensure seamless support across the institution.

We are currently the QS number 1 ranked veterinary school in the world and a great not-for-profit organisation to work for. The College’s total reward package includes a competitive salary, a generous Pension Scheme and annual leave entitlement, and free sports/gym facilities, with campuses in Camden and leafy Hertfordshire. 

Normal working hours per week will be 35 per week, Monday to Friday, 9am–5pm. This may vary from time to time in consultation with your line manager.

We offer a generous reward package and benefits including:

•    Competitive and attractive pension package

•    Generous 30 days annual leave (plus bank holidays and concessionary days)

•    A range of family friendly policies, including adoption, maternity and paternity pay and leave

•    On site café and restaurant

•    Free membership to gym facilities at Camden and the Sports and Wellbeing Centre located on site at Hawkshead (gym, badminton, climbing wall, Zumba, yoga, and Pilates classes included)

•    Cycle to work scheme

Prospective applicants are encouraged to contact Chloe Barr, IT Resources Manager at cbarr@rvc.ac.uk

Closing Date: 21 Aug 2026

Reporting Unit: IT

Salary: £40,528 to £51,470 Per Annum Including London Weighting
Permanent / Full Time

This post would suit a friendly team player who is hardworking, caring, and enthusiastic. Previous experience in an animal care environment is essential, and an animal care qualification would be desirable, but it is not essential. The role will involve maintaining infection control standards, patient handling, basic patient assessments, walking, grooming and feeding. 

This position is full-time working 35 hours per week, Wednesday - Sunday, evening shifts (3pm-11pm).

Training and ongoing support will be provided.

We offer a generous reward and benefits package including:

• Competitive and attractive pension package
• Generous 30 days annual leave (plus bank holidays and concessionary days)
• Access to free in-house CPD 
• On site café and restaurant 
• Free membership to the Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
• Cycle to work scheme
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus
• A range of family friendly policies, including adoption, maternity and paternity pay and leave

For further information, or for an informal chat, please contact Senior Oncology RVN, Rachel McCormack: rmccormack@rvc.ac.uk

Closing Date: 23 Aug 2026

Reporting Unit: Animal Care

Salary: £26,692 to £27,291 Per Annum Including London Weighting
Permanent / Full Time

This is a vital front-facing role that requires a high level of professionalism, empathy, and organisational skill. You will be the first point of contact for our clients and play an essential role in delivering exceptional service and support throughout their journey with us.

Key Responsibilities:

• Greeting clients and providing a warm, welcoming experience
• Handling and accurately processing client and patient information.
• Identifying and resolving discrepancies quickly and efficiently
• Dealing with incoming calls and emails 
• Processing card and cash payments
• Ensuring consents completed, relevant deposits/ insurance documents taken as time of patient admission.
• Closing patient files, ensuring payment taken at time of discharge 
• Processing and sending insurance claims in a timely and accurate manner.
• Liaising with clinical, non-clinical, and other internal departments

 What We are Looking For:

• Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
• Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems.
• Exceptional attention to detail and accuracy
• Experience in basic accounts processes
• Experience handling insurance claims is highly desirable.
• Superb communication and interpersonal skills.
• Confidence in discussing sensitive topics with empathy and discretion.
• Highly organised, conscientious, and diligent in your work

This is an exciting opportunity to become part of a collaborative and compassionate team, where your skills and contribution will be valued every day.

Normal working hours will be 35 hours per week working Monday to Friday, covering between the hours of 7.30am to 6.00pm, weekend cover as and when required in consultation with your line manager. This is a one year, fixed-term position.

We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• A range of family friendly policies, including adoption, maternity and paternity pay and leave.
• On site café and restaurant 
• Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga, and Pilates classes included)
• Cycle to work scheme.
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus 

 Prospective applicants are encouraged to contact Michelle Bhogal –Team Leader on: 

01707 669354 or email: mbhogal@rvc.ac.uk if they have any questions regarding this vacancy.

Closing Date: 31 Aug 2026

Reporting Unit: Administrative

Salary: £29,329 to £31,930 Per Annum Including London Weighting
Fixed Term / Full Time

This role offers an excellent opportunity to use and develop your skills in all aspects of our busy Front of House, delivering the best level of comprehensive care and customer service to our patients, clients and the veterinary community.  You will work alongside RVC clinical teams and students, to provide a friendly and professional customer focused service. 

The successful applicant will be passionate about providing a high level of customer service, sharing knowledge with colleagues and students and have experience of reception work in a busy client focused environment and an enthusiastic and personable approach to client and patient care. CPD is both encouraged and funded. 

Full training will be given for this unique role. 

We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• A range of family friendly policies, including adoption, maternity and paternity pay and leave
• On site café and restaurant 
• Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
• Cycle to work scheme
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus 

To discuss the role further please contact Kerry Hayes on 01707 669865 or kehayes@rvc.ac.uk 

Closing Date: 30 Aug 2026

Reporting Unit: Administrative

Salary: £29,329 to £31,930 Pro Rata Per Annum Including London Weighting
Permanent / Part Time

RVC Equine is an internationally renowned accredited Equine Hospital and Ambulatory Equine Practice located at the Hawkshead Campus of the RVC. Our Equine Hospital is fully equipped with state of the art surgical, diagnostic, and critical care facilities, whilst our highly skilled team of practice veterinarians operate out of bespoke veterinary vehicles with high spec portable equipment. 

The Deputy Head Equine Nurse role is a varied and demanding support position for a dedicated hard-working individual delivering exemplary nursing care and ensuring that the team supports a positive learning experience for all VN trainees and under- and postgraduate students in the Equine Hospital. Reporting to the Head Nurse, the role is responsible for supporting the management of a team of qualified RVNs, nursing apprentices and equine technicians. Working alongside our internationally renowned specialist teams in Equine medicine, surgery, and diagnostics, you will support the Head Nurse, ensuring compliance with relevant legislation.

With a focus on delivering the highest standards of patient care, you will play a key role in working with the Head Nurse to identify areas for continuous optimisation of services, implementing and reviewing policies and procedures to support clinical compliance.

The successful candidate needs to have a positive can-do attitude, team leadership skills and experience in working in a busy Equine Hospital or practice. The ability to work independently and as part of a bigger team is also required. You will be required to work on a shift pattern that includes out of hours, Bank Holidays and weekends for which an additional supplement is paid. 

We offer a substantial reward package including a highly competitive pension scheme. Additional benefits include free membership to the Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga, and Pilates classes included), a generous annual leave allowance, access to free in-house CPD, funded external CPD, childcare vouchers and cycle to work scheme.

Please contact Cydney Green or Natalie Hubble, Clinical Operations Manager on 01707 666297; ccgreen@rvc.ac.uk or nhubble@rvc.ac.uk

Closing Date: 10 Jun 2026

Reporting Unit: Vet Nurse

Salary: £36,230 to £44,828 (Grade 4/5) Per Annum Including London Weighting and Out of Hours supplement
Permanent / Full Time

Are you a passionate, dedicated Registered Veterinary Nurse interested in joining our fantastic team at the Queen Mother Hospital for Animals?

Working in our small animal teaching hospital, you will get the opportunity to develop your nursing career in a referral environment by working alongside a strong team of veterinary specialists, using state-of-the-art equipment for a range of interesting and challenging cases. 

*Referral nursing experience is not required as full specialist training and support is provided.

Our nursing team is split into the following specialised areas:

• Emergency and Critical Care
• Theatre
• Anaesthesia
• Neurology and rehabilitation (Wards and Hydrotherapy)
• Surgery wards including Ophthalmology, Soft tissue and Orthopaedics
• Internal Medicine including wards, Radioactive Iodine and Endoscopy 
• Oncology
• Dispensary
• Transfusion Medicine Service 
• Cardiology and Cardiothoracic 
• Dermatology

 Whether you’re looking for a full time, part time, permanent, fixed term, day, or night position register your interest in a future role by clicking ‘APPLY’ and uploading your CV. 

Please note: you must be a Registered Veterinary Nurse or Student Veterinary Nurse awaiting registration to be considered. 

We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• Generous 33 days annual leave, plus bank holidays
• Access to free in-house CPD and funded external CPD
• Up to 5 CPD days
• A range of family friendly policies, including adoption, maternity and paternity pay and leave
• On site café and restaurant 
• Free membership to the newly built Fitness and Wellbeing Centre located on site 
• Cycle to work scheme
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus 

If you’re thinking about a career in referral nursing but unsure what to expect, we would be happy to arrange for you to come along for an informal visit to the hospital to allow you to experience first-hand the fantastic learning and working environment and facilities that we have to offer and learn more about our nursing specialisms.

To arrange a visit, please contact our Clinical Support Manager, Betsy Malamah-Thomas on qmhanurserecruitment@rvc.ac.uk

Closing Date: 18 Dec 2025

Reporting Unit: Vet Nurse

Salary: Competitive Salary
Full-Time, Part-Time, Fixed-Term, Permanent, Days or Nights