This is a vital front-facing role that requires a high level of professionalism, empathy, and organisational skill. You will be the first point of contact for our clients and play an essential role in delivering exceptional service and support throughout their journey with us.

Key Responsibilities:

• Greeting clients and providing a warm, welcoming experience
• Handling and accurately processing client and patient information
• Identifying and resolving discrepancies quickly and efficiently
• Dealing with incoming calls and emails 
• Processing card and cash payments
• Ensuring consents completed, relevant deposits/ insurance documents taken as time of patient admission
• Closing patient files, ensuring payment taken at time of discharge 
• Processing and sending insurance claims in a timely and accurate manner
• Liaising with clinical, non-clinical, and other internal departments

What We’re Looking For:

• Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
• Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems
• Exceptional attention to detail and accuracy
• Experience in basic accounts processes
• Experience handling insurance claims is highly desirable
• Superb communication and interpersonal skills
• Confidence in discussing sensitive topics with empathy and discretion
• Highly organised, conscientious, and diligent in your work

This is an exciting opportunity to become part of a collaborative and compassionate team, where your skills and contribution will be valued every day.

Normal working hours will be 14 hours per week working Thursday and Friday, covering between the hours of 8.30am to 6.00pm, weekend cover as and when required in consultation with your line manager.

We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• A range of family friendly policies, including adoption, maternity and paternity pay and leave
• On site café and restaurant 
• Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
• Cycle to work scheme
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus 

 Prospective applicants are encouraged to contact Michelle Bhogal –Team Leader on: 01707 669354 or email: mbhogal@rvc.ac.uk if they have any questions regarding this vacancy.

Closing Date: 07 Sep 2026

Reporting Unit: Administrative

Salary: £29,329 to £31,930 Pro Rata Per Annum Including London Weighting
Permanent / Part Time

Please note that this role is for a 1 year Fixed-Term Contract

In this role, you will be responsible for processing insurance claims accurately and efficiently, ensuring clients receive clear, timely communication and compassionate support throughout their claims journey. You will also assist our client-facing team, acting as a key point of contact for clients during patient admission and discharge.

This role requires a high level of professionalism, empathy, and organisational skill. You will play a vital part in delivering exceptional customer service and client support throughout their journey with us.

Key Responsibilities:

• Process claims efficiently within agreed service levels
• Review veterinary invoices, clinical notes, and medical histories.
• Handling and accurately processing client and patient information
• Identifying and resolving discrepancies promptly and efficiently
• Manage incoming calls and emails 
• Process card and cash payments
• Liaise with vets, colleagues, and external Insurance companies for additional information when required.

 What We are Looking For:

• Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
• Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems
• Excellent attention to detail and a high level of accuracy
• Previous experience in insurance claims handling (desirable)
• Superb communication and interpersonal skills
• Confidence in discussing sensitive topics with empathy and discretion
• Highly organised, conscientious, and diligent in your work
• Ability to manage a high workload and prioritise effectively.

This is an exciting opportunity to become part of a busy collaborative and compassionate team, where your skills and contribution will be valued every day.

Normal working hours will be 35 hours per week working Monday to Friday, covering between the hours of 7.30am to 6.00pm, weekend cover as and when required in consultation with your line manager.

We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• A range of family friendly policies, including adoption, maternity and paternity pay and leave
• On site café and restaurant 
• Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
• Cycle to work scheme
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus

 Prospective applicants are encouraged to contact Gemma Casali –Customer Care Team Leader (Claims) on: 01707 669862   or email: gcasli@rvc.ac.uk if they have any questions regarding this vacancy.

Closing Date: 31 Aug 2026

Reporting Unit: Administrative

Salary: £29,329 to £31,930 Per Annum Including London Weighting
Fixed Term / Full Time

This is a vital front-facing role that requires a high level of professionalism, empathy, and organisational skill. You will be the first point of contact for our clients and play an essential role in delivering exceptional service and support throughout their journey with us.

Key Responsibilities:

• Greeting clients and providing a warm, welcoming experience
• Handling and accurately processing client and patient information.
• Identifying and resolving discrepancies quickly and efficiently
• Dealing with incoming calls and emails 
• Processing card and cash payments
• Ensuring consents completed, relevant deposits/ insurance documents taken as time of patient admission.
• Closing patient files, ensuring payment taken at time of discharge 
• Processing and sending insurance claims in a timely and accurate manner.
• Liaising with clinical, non-clinical, and other internal departments

 What We are Looking For:

• Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
• Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems.
• Exceptional attention to detail and accuracy
• Experience in basic accounts processes
• Experience handling insurance claims is highly desirable.
• Superb communication and interpersonal skills.
• Confidence in discussing sensitive topics with empathy and discretion.
• Highly organised, conscientious, and diligent in your work

This is an exciting opportunity to become part of a collaborative and compassionate team, where your skills and contribution will be valued every day.

Normal working hours will be 35 hours per week working Monday to Friday, covering between the hours of 7.30am to 6.00pm, weekend cover as and when required in consultation with your line manager. This is a one year, fixed-term position.

We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• A range of family friendly policies, including adoption, maternity and paternity pay and leave.
• On site café and restaurant 
• Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga, and Pilates classes included)
• Cycle to work scheme.
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus 

 Prospective applicants are encouraged to contact Michelle Bhogal –Team Leader on: 

01707 669354 or email: mbhogal@rvc.ac.uk if they have any questions regarding this vacancy.

Closing Date: 31 Aug 2026

Reporting Unit: Administrative

Salary: £29,329 to £31,930 Per Annum Including London Weighting
Fixed Term / Full Time

This role offers an excellent opportunity to use and develop your skills in all aspects of our busy Front of House, delivering the best level of comprehensive care and customer service to our patients, clients and the veterinary community.  You will work alongside RVC clinical teams and students, to provide a friendly and professional customer focused service. 

The successful applicant will be passionate about providing a high level of customer service, sharing knowledge with colleagues and students and have experience of reception work in a busy client focused environment and an enthusiastic and personable approach to client and patient care. CPD is both encouraged and funded. 

Full training will be given for this unique role. 

We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• A range of family friendly policies, including adoption, maternity and paternity pay and leave
• On site café and restaurant 
• Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
• Cycle to work scheme
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus 

To discuss the role further please contact Kerry Hayes on 01707 669865 or kehayes@rvc.ac.uk 

Closing Date: 30 Aug 2026

Reporting Unit: Administrative

Salary: £29,329 to £31,930 Pro Rata Per Annum Including London Weighting
Permanent / Part Time